At Zina Farms, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.
Eligible Refunds
Refunds may be issued under the following conditions:
- The wrong item was shipped
- The item arrived damaged
- The item is spoiled upon arrival (photo evidence required)
All refund requests must be submitted within 48 hours of delivery.
Non-Refundable Items
- Opened food items
- Items damaged due to improper storage after delivery
- Orders delayed by courier beyond our control
How to Request a Refund
To request a refund, contact us at:
- Email: support@zinafarms.com
Include your order number and clear photos of the issue.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days.